The project scope will be clearly defined and agreed upon before commencement. Any work requested beyond the agreed scope will require a written change request and may incur additional charges.
Payments must be made according to the milestones or schedule outlined in the project agreement. In case of delayed payments, the company reserves the right to suspend project work until dues are cleared. All payments are non-refundable once services have been delivered as per milestones.
All project timelines are estimates and subject to mutual agreement. Delays caused by the client, such as late feedback or missing resources, may extend project timelines without penalty to the company.
Both parties agree to maintain the confidentiality of any information shared during the project. Proprietary or sensitive information will not be disclosed to third parties without prior consent.
Upon full payment, the client will own the final deliverables. The company retains the right to showcase the work in its portfolio, unless otherwise agreed in writing.
The project includes a limited number of revisions, as specified in the project agreement. Additional revisions beyond this limit may incur extra charges, which will be communicated and agreed upon prior to implementation.
Either party may terminate the project with prior written notice. In such cases, the client will be billed for all work completed up to the termination date, including any approved additional work.
The company makes every effort to deliver quality work. Liability for any indirect damages, including loss of revenue or data, is limited to the total amount paid for the services provided. The company is not liable for client decisions or actions taken based on the delivered work.
The client agrees to provide all necessary information, resources, and approvals in a timely manner to facilitate project progress. Delays caused by the client may result in extended timelines and additional charges if applicable.
Any disputes will first be resolved amicably through discussion. If a resolution cannot be reached, disputes will be subject to the jurisdiction of Ohio, USA.
A warranty period for deliverables, if applicable, will be outlined in the project agreement. Extended support, maintenance, or additional services may be available for an additional fee, as agreed upon in writing.
All services and projects provided by SummitSRVZ are carefully scoped and agreed upon before work begins. Due to the nature of digital services, payments are generally non-refundable once work has started or deliverables have been sent.
Projects include a limited number of revisions as per the agreement. Refunds are not provided for additional revisions requested beyond the agreed limit.
If a client believes a refund is warranted, they must contact us within 7 days of receiving deliverables. All refund requests will be reviewed case-by-case, and we will attempt to resolve disputes amicably.
Refunds may be considered in rare cases where the service was not delivered as agreed or if the deliverables were defective and could not be corrected. All exceptions require written approval from SummitSRVZ.
For any refund-related questions or requests, please contact:
Phone: +1 (614) 616-0411
Email: info@summitsrvz.com
Address: 3758 Shoal Way, Powell, OH, USA 43065
